Front Desk Associate - Luxury Bali-Inspired Resort

Join Reca Resort Inc., Bali's premier Bali-inspired luxury destination, as a Front Desk Associate and become the welcoming face of our sanctuary of private villas and nature retreats. Nestled in the heart of Canggu, our resort offers an unparalleled blend of tropical charm and modern luxury. As a Front Desk Associate, you'll be the first point of contact for our guests, ensuring their stay is seamless and memorable.

At Reca Resort Inc., we pride ourselves on delivering exceptional service and creating unforgettable experiences. Our team is dedicated to providing personalized attention to every guest, ensuring their comfort and satisfaction. As a Front Desk Associate, you'll be responsible for managing guest check-ins and check-outs, processing payments, and addressing any guest inquiries or concerns. You'll use our state-of-the-art property management system, ReceptionPro, to streamline operations and enhance guest experiences.

📋 Tanggung Jawab Pekerjaan

• Greet and assist guests upon arrival and departure, ensuring a warm and welcoming atmosphere.
• Manage guest check-ins and check-outs, including room assignments and key distribution.
• Process payments and handle guest inquiries related to billing and reservations.
• Coordinate with housekeeping, maintenance, and other departments to ensure smooth operations.
• Use ReceptionPro to manage guest information, reservations, and billing.
• Maintain a clean and organized front desk area, including guest registration and check-in/check-out forms.
• Provide excellent customer service and resolve guest complaints or issues promptly.
• Stay updated on resort policies and procedures, and ensure compliance with all regulations.

🎓 Kualifikasi & Syarat

• Minimum 2 years of experience in front desk or customer service roles in the hospitality industry.
• Excellent communication and interpersonal skills, with the ability to handle multiple tasks and prioritize effectively.
• Proficiency in English, both written and spoken.
• Familiarity with ReceptionPro or similar property management systems is a plus.
• Ability to work in a fast-paced environment and meet tight deadlines.
• Strong organizational skills and attention to detail.
• Flexibility to work varying shifts, including weekends and holidays.
• Enthusiasm for providing exceptional guest experiences and contributing to a positive team culture.

🛠️ Keahlian

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