Guest Relations Officer / Hostess - LYD Bali Group

Join LYD Bali Group as a Guest Relations Officer / Hostess and become the face of exceptional hospitality at our renowned venues—La Santa Rosa, La Brisa, or La Plancha. In this dynamic role, you will craft unforgettable guest experiences, ensuring every guest feels valued and well taken care of. As a Guest Relations Officer / Hostess, you'll be the first point of contact for guests, setting the tone for their entire stay. Your mission is to create a warm, welcoming atmosphere that leaves a lasting impression.

LYD Bali Group is a leading hospitality company in Bali, known for its commitment to excellence and guest satisfaction. With venues ranging from upscale restaurants to vibrant nightclubs, we offer a unique and diverse work environment. In this role, you'll work closely with our team to deliver outstanding service, from greeting guests to handling special requests and ensuring their comfort throughout their visit.

Every day, you'll be on your feet, engaging with guests, and ensuring they have a memorable experience. You'll use our state-of-the-art guest management system to track interactions and preferences, and you'll be trained in our proprietary hospitality protocols to deliver consistent, high-quality service. This is your chance to shine and make a difference in the world of hospitality.

📋 Tanggung Jawab Pekerjaan

• Greet guests warmly and provide exceptional service at the front desk or at our venues.
• Assist with check-in and check-out processes, ensuring a smooth and efficient experience for guests.
• Handle guest inquiries and resolve any issues promptly and professionally.
• Promote our venues and special events to guests, enhancing their overall experience.
• Uphold high standards of cleanliness and presentation at all times.
• Collaborate with the team to ensure a seamless and enjoyable experience for all guests.
• Maintain accurate records of guest interactions using our guest management system.
• Adhere to our hospitality protocols and procedures to deliver consistent, high-quality service.

🎓 Kualifikasi & Syarat

• Minimum of 1 year of experience in hospitality or a related field.
• Excellent communication and interpersonal skills.
• Ability to work well under pressure and in a fast-paced environment.
• Fluency in English and Bahasa Indonesia.
• Strong customer service orientation and a passion for creating memorable guest experiences.
• Willingness to learn and adapt to new situations and challenges.
• Professional appearance and demeanor.
• Ability to handle multiple tasks and prioritize effectively.

🛠️ Keahlian

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